Refund + Return Policy

To initiate a return, please email the following information to byodettes@gmail.com

Email Address

Order Tracking Number

First and last name

Phone Number

Name(s) of merchandise , as well as size information

Your satisfaction is our TOP priority, if not 100% satisfied please review the return policy carefully :

Return Timeframe:

° Return Requests: All returns must be initiated within 7 days of the delivery date.

° Shipping Timeframe: Approved returns must be dispatched within 3 days of receiving return authorization.

° Local Pickup Orders: If you selected local pickup, please contact us via email within 7 days of your order being marked ready for collection to arrange a return.

STORE CREDIT ONLY : We issue store credit for all eligible returns.

The following are a must for an eligible return:

° All tags attached

° Free of stains, pet hairs, and odors

° Unworn, unwashed, unaltered

° Free of smoke odor

° Free of makeup smudge/smears

° Returned within timeframe provided

Non-returnable items include :

° Items that are discounted are FINAL SALE

° Accessories

° Jewelry

° Perfumes

Unfortunately, late returns or items shipped past the return window will be shipped back to the sender.

Customers are responsible for covering return shipping costs. We also recommend using a tracked delivery service, as by Odette’s is not liable for any items lost during transit.

Defective Item:

° Please send a photo as well as order information to byodettes@gmail.com within 2 days of receiving the item so we can best take care of you.

by Odette’s reserves the right to review and refuse returns, or place limitations on returns, for accounts demonstrating excessive or unusual return patterns.